steerupa.com's Refund and Return Policy

At steerupa.com, our commitment is to supply customers with top - notch products. However, we're aware that there may be times when you need to return an item or ask for a refund. If, for any reason, you're not entirely satisfied with your purchase, we've got a user - friendly 15-day return policy in place. This means you've got 15 days starting from the date you receive your item to submit a return request. Any requests made after 15 days won't be entertained.

This policy details all the rules and conditions related to returning items and getting refunds for purchases made on our website.

1. Eligibility Criteria for Returns and Refunds Defective Products

If the item you receive is damaged or has a defect, whether it's a manufacturing flaw or a quality problem, you're eligible for a return or a refund.

Incorrect Product Received

When you receive an item that's not what you ordered, we'll help you with a return or an exchange.

1. Time Limit for Returns

You must let us know about your plan to return a product within 15 days of receiving it.

1. How to Return an Item Initiating the Return

To start the return process, please send an email to our customer support team at steerupa@outlook.com. In the email, include your order number, the reason for the return, and any relevant pictures of the product.

After - Request Actions

Our team will review your request. If approved, we'll provide you with the return address. If applicable, we'll also include a return shipping label.

1. Conditions for a Valid Return Condition of the Item

The item must be sent back in its original state, with all the labels intact and in the original packaging.

Hygiene and Usage Standards

For reasons of safety and hygiene, the item should not show any signs of being worn, used, or damaged. We have the right to reject a return if the product doesn't meet these requirements.

1. Refund Process

Once we've verified that the returned item matches the description provided by the buyer, we'll process the refund within 1 - 2 business days. The refund will be sent back to the original payment account. Note that the time it takes for the refund to show up in your account depends on your card issuer and usually ranges from 7 - 15 days.

1. Return Charges

There are no extra handling fees for returns. If the return is due to an error on our part, like sending the wrong item or there being a quality issue, we'll refund the full amount, including the return shipping costs.

1. Exchanges

If you want to exchange your item for a different size or model, just let us know your preference when you contact us. We'll walk you through the exchange process. There are no additional handling fees or shipping charges for exchanges.

1. Cancellation

If you want to cancel your order before it ships, contact us right away. Once the product has been shipped, our standard return policy will apply.

1. Contact Information

If you have any questions or need more help regarding returns and refunds, don't hesitate to get in touch with our customer support team at steerupa@outlook.com.

1. Policy Updates

steerupa.com reserves the right to update and change this Return and Refund Policy at any time. It's your responsibility to check this policy regularly for any changes. Continuing to use our website means you accept these policies.

Return Address: 15 Bonython Ave, Middleton Grange NSW 2171, Australia Email: steerupa@outlook.com Business Hours: 8:00 AM - 18:00 PM, Closed on Saturday and Sunday